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Knowledge Base |
How To Test A Topaz Signature Pad
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This article will guide you through testing a Topaz signature pad outside of ClubReady.
Requirements - Here are some pre-requisites before testing the signature pad
Note - This test page currently only supports the the topaz signature pads in internet explorer. If you are testing a signature pad that has a screen larger than 1 inch x 5 inches, you will need to test the larger pad by writing on the top 1 inch of the screen.
After you plug in the Topaz signature pad into a usb port on the back of your computer, open Internet explorer and enter this web address:
Once this test page loads make sure there is a green check mark and the message SigPlus works!. This means the Topaz driver and Active-X control have successfully loaded.
If you do see the green check mark and the message SigPlus works! Try signing on the signature pad. Whatever you write on the screen should appear in the white signature pad box on the webpage. Once this is successful we recommend you try completing an agreement in your ClubReady site. This will require your site setup be configured for the correct signature method, click here.
If you do not see either of these then you will need to confirm the driver is installed and Internet Explorer is configured for loading Active-X.
To re-load the topaz driver, click here.
To verify Active-X is configured, click here.
If you continue to have issues with the signature pad working in internet explorer please contact ClubReady Support for more assistance.
Requirements - Here are some pre-requisites before testing the signature pad
- A windows login with administrative rights on the machine.
- Topaz driver installed, click here.
- Active-X configured in Internet Explorer (IE), click here.
- Topaz signature pad plugged into a usb port on the back of the computer before you open the testing webpage.
Note - This test page currently only supports the the topaz signature pads in internet explorer. If you are testing a signature pad that has a screen larger than 1 inch x 5 inches, you will need to test the larger pad by writing on the top 1 inch of the screen.
Accessing The Active - X verification Page And Testing The Topaz Signature Pad
After you plug in the Topaz signature pad into a usb port on the back of your computer, open Internet explorer and enter this web address:
http://www.clubready.com/apps/installprocess/postest.html Once this test page loads make sure there is a green check mark and the message SigPlus works!. This means the Topaz driver and Active-X control have successfully loaded.
If you do see the green check mark and the message SigPlus works! Try signing on the signature pad. Whatever you write on the screen should appear in the white signature pad box on the webpage. Once this is successful we recommend you try completing an agreement in your ClubReady site. This will require your site setup be configured for the correct signature method, click here.
If you do not see either of these then you will need to confirm the driver is installed and Internet Explorer is configured for loading Active-X.
To re-load the topaz driver, click here.
To verify Active-X is configured, click here.
If you continue to have issues with the signature pad working in internet explorer please contact ClubReady Support for more assistance.
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