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Knowledge Base |
Install And Troubleshoot The Fingerprint Reader
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This article will assist with basic installation setups and troubleshooting tips for fingerprint readers.
Requirements - PC admin account.
Web Kiosk Options:
Step 2:
Step 3:
Biometric Installation Instructions (Fingerprint Scanner Installation instructions), click here
Assign A Fingerprint To A Customer
Ensure that Internet Explorer is configured to Delete browsing history on exit. To do this, navigate to Internet Options in Control Panel and check the box next to Delete browsing history on exit.
Requirements - PC admin account.
To change or setup the Fingerprint Scanner as a check-in method, click here
Setup Fingerprint Scanner:
Step 1:
Please be sure the computer you are working on is running IE 11 or newer.
Step 2:
Configure your browser to work with CR, click here
Step 3:
Biometric Installation Instructions (Fingerprint Scanner Installation instructions), click here
Assign A Fingerprint To A Customer
To learn how to assign a fingerprint to a customer, click here
Troubleshooting Tips:
The Fingerprint scanner only works in Internet Explorer, be sure you are using this device in that browser.
When using both the fingerprint enrollment screen and web kiosk for the first time be sure to click Allow on the yellow pop-up ribbons located on the bottom of each page.
The scanning function will only capture in one enrollment screen at a time; meaning, if you leave the capture fingerprint screen open within the client profile page and try to scan a client into the kiosk, the
scanner will not function correctly.
Be sure to exit out of the capture screen in the client's profile before navigating back to the kiosk.
Be sure to exit out of the capture screen in the client's profile before navigating back to the kiosk.
Ensure that Internet Explorer is configured to Delete browsing history on exit. To do this, navigate to Internet Options in Control Panel and check the box next to Delete browsing history on exit.
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