This article will explain how to run the and understand the Refunds / Returns Report.
Requirements - A Master Admin login or a staff type with the following permissions:
Accessing the Report
Navigate to Reports > Sales > Refunds / Returns. At the top of the page you will have the option to choose a specific date range by clicking on the calendars or use the Preset Date Ranges available to the right of the calendars.
You may also choose from the drop down to view the information based on the following filters:
Select if you want to view the Excel Export Only and click Run Report.
Understanding The Refunds / Returns Report
The online report will display the Total Refunds and Total Returns. The spreadsheet will show:
To export the data, select the floppy disk and choose your method of export: CSV (comma delimited), PDF, or Excel.
Complete Guide To Refunds
Refund An Anonymous Payment Made In Point Of Sale