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Knowledge Base |
Troubleshooting: Remit Report ( Full Service Only )
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This article will guide you through understanding and troubleshooting discrepancies within your Remit Report.
Requirements - A Master admin login or a Staff type that has the following permissions:
1. Why don't I have my money?
The Fees tab will list any fees assessed by the Franchise or Collections and will be subtracted from your Net Deposit. A few examples of Fees that may show within your Remit would include your club's Software Fee, a fee charged by your club's Corporate Office and / or your ClubReady Transaction Fees (% charged on Down Payments when the card is present vs not Present). If you have the proper permissions, you will be able to view these transaction rates under Main > Files > TOS (Terms of Sale).
In addition to the Fees tab, there will be an Adjustments tab that will provide the details for any adjustment made within the reporting period. Some example Adjustments could include Hardware purchases (negative adjustment) or Swipe vs. Manual credit card purchase (positive adjustment). Additionally, if your club does not generate enough revenue to cover your Fees, the balance will carry over and will be subtracted from the club's following Remit. These adjustments will read as Accrue negative due balance.
2. Remit Schedule
There will be two Remit Schedules that will determine when your club receives the Remit deposit.
For the One Time Per Week option, the Reporting Period will be Monday - Sunday. When using this option, you will receive your emailed Remit the following Monday, and will then receive your deposit on the following Friday.
For the Two Times Per Week option, the Reporting Period will be Monday - Wednesday. Followed by a Reporting Period for Thursday - Sunday. When using this option, you will receive your first emailed Remit (Monday - Wednesday) the following Monday and will then receive your deposit on Tuesday. Your second emailed Remit (Thursday - Sunday) will be available the following Monday, with the deposit being available the following Friday.
Related Articles:
Overview Of Full Service Remit
How To Get Detailed Information On Total Non-transaction Fees From Your Remit
Requirements - A Master admin login or a Staff type that has the following permissions:
- Reporting: Can access reports
- Reporting: Can access remit reports
Why Is ClubReady Charging Me Fees?
1. Why don't I have my money?
The Fees tab will list any fees assessed by the Franchise or Collections and will be subtracted from your Net Deposit. A few examples of Fees that may show within your Remit would include your club's Software Fee, a fee charged by your club's Corporate Office and / or your ClubReady Transaction Fees (% charged on Down Payments when the card is present vs not Present). If you have the proper permissions, you will be able to view these transaction rates under Main > Files > TOS (Terms of Sale).
In addition to the Fees tab, there will be an Adjustments tab that will provide the details for any adjustment made within the reporting period. Some example Adjustments could include Hardware purchases (negative adjustment) or Swipe vs. Manual credit card purchase (positive adjustment). Additionally, if your club does not generate enough revenue to cover your Fees, the balance will carry over and will be subtracted from the club's following Remit. These adjustments will read as Accrue negative due balance.
2. Remit Schedule
There will be two Remit Schedules that will determine when your club receives the Remit deposit.
For the One Time Per Week option, the Reporting Period will be Monday - Sunday. When using this option, you will receive your emailed Remit the following Monday, and will then receive your deposit on the following Friday.
For the Two Times Per Week option, the Reporting Period will be Monday - Wednesday. Followed by a Reporting Period for Thursday - Sunday. When using this option, you will receive your first emailed Remit (Monday - Wednesday) the following Monday and will then receive your deposit on Tuesday. Your second emailed Remit (Thursday - Sunday) will be available the following Monday, with the deposit being available the following Friday.
Related Articles:
Overview Of Full Service Remit
How To Get Detailed Information On Total Non-transaction Fees From Your Remit
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