 |
Knowledge Base |
Internal: Desktop App Troubleshooting ( Part 2 )
|
Genesis 7580g-2 Scanner
If it is a Genesis 7580g-2 scanner:
Step 1: Scan the USB Serial Barcode
Note: With the Genesis, you are able to scan barcodes off of phones and / or computers by holding the top button down.
Step 2: See if the scanner shows in the com
port field within the ClubReady Desktop App.
Step 3: If it does not show, navigate to the Device Manager (search for this on the computer)
Step 4: Look under Universal Ports to see if Honeywell shows or not.
If Honeywell does show, reboot the computer,
unplug and replug the scanner in to see if it will then show as a com port.
If Honeywell does not show, you will need to
uninstall and reinstall the drivers for the scanner. You will need to be given
the drivers for this scanner. When reinstalling, unplug the scanner.
Once this has completed, make sure to reboot the computer and
then pull up the Desktop App in the ClubReady site. From here, choose to Modify it to attache to the scanner.
The scanner should now work. If it does not, uninstall and
reinstall the app one last time.
Orbit Ms7120 Scanner
If it is an Orbit MS7120 scanner:
Step 1: Make sure that it is showing in the control panel with a com port.
Step 2: If it is not showing with the com port, make sure to scan the Recall Defaults barcode.
Step 3: Next, scan the USB Serial Emulation barcode.
Step 4: If it is still not showing, then try a quick reboot and unplug / replug the scanner in. After this, follow the same troubleshooting steps provided for the Genesis Scanner.
Related Articles:
Internal Desktop App Troubleshooting (Part 1)
    |