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Knowledge Base |
Reports - Member Attrition
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This article will guide you through generating and interpreting the Member Attrition report. This report will display member attrition for the specific period.
Requirements - A Master Admin login or a staff type with the following permissions:
Navigate to Reports > Members > Member Attrition. Select a date range from the calendar or use one of the Preset Date Ranges. Choose if you want to include Membership Packages, Membership AddOns and/or Only Include Paid Packages. Click on Run Report.
Requirements - A Master Admin login or a staff type with the following permissions:
- Reporting - Can access reports
- Reporting - Can access member attrition
Accessing The Member Attrition Report
Navigate to Reports > Members > Member Attrition. Select a date range from the calendar or use one of the Preset Date Ranges. Choose if you want to include Membership Packages, Membership AddOns and/or Only Include Paid Packages. Click on Run Report.
Understanding Report Details
The report will contain the following information:
Store Id - The ClubReady ID for your location.
Location Name - This will display the club name.
Active - Total of active members in the club.
Cancelled - Total of cancelled members in the club.
Frozen - Total of frozen members in the club.
Expired - Total of expired members in the club.
New - Total of newly added members for the time selected.
"Month" Gain - Overall number for how many members were gained since the previous month.
To export the data, select the floppy disk and choose your method of export: CSV (comma delimited), PDF, or Excel.
Location Name - This will display the club name.
Active - Total of active members in the club.
Cancelled - Total of cancelled members in the club.
Frozen - Total of frozen members in the club.
Expired - Total of expired members in the club.
New - Total of newly added members for the time selected.
"Month" Gain - Overall number for how many members were gained since the previous month.
To export the data, select the floppy disk and choose your method of export: CSV (comma delimited), PDF, or Excel.
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