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Knowledge Base |
Reports - Live Send Queue
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This article will explain the Live Send Queue. All email and text message SMS communications are processed frequently and postal mail is processed once per day. This report will let you see what is currently in the queue to be processed. You can stop communications in the queue if it has not yet been sent.
Requirements - A Master Admin login or a staff login with the following permissions:
Navigate to Reports > Communications > Live Send Queue. The queue will display all communications currently being processed or are waiting to be sent out. You can view the different methods of communications in queue from the tabs on the top: Email, SMS (Text), (Mobile Push and Phone are not currently active), and Postal Mail. Using the drop down menu you can view all of communications in queue or filter down to view only specific communications.
In the list below, items labeled in red are email and text messages that were initiated by a staff member. items labeled in blue are emails and text messages that were sent automatically by the system as a result of automation or system emails.
The list will show the date of the communication, client name, email address, email subject, and the queue type. Options include Select All, Refresh Queue, or Delete Selected Items. Any item in the queue can be deleted by selecting the check box and clicking on Delete Selected Items or selecting Kill This Blast.
- Reporting - Can access reports
- Reporting - Can access communications: live queue
Viewing The Communications Live Queue
Navigate to Reports > Communications > Live Send Queue. The queue will display all communications currently being processed or are waiting to be sent out. You can view the different methods of communications in queue from the tabs on the top: Email, SMS (Text), (Mobile Push and Phone are not currently active), and Postal Mail. Using the drop down menu you can view all of communications in queue or filter down to view only specific communications.
The list will show the date of the communication, client name, email address, email subject, and the queue type. Options include Select All, Refresh Queue, or Delete Selected Items. Any item in the queue can be deleted by selecting the check box and clicking on Delete Selected Items or selecting Kill This Blast.
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