This article and video will guide you through importing your ACH returns from Sage (Global E-Telecom).

Requirements - A Master Admin login or a staff type with the following permissions:

Reports - Can access Reports: Sales: Import Returns Tool
Reports - Can access Reports: Sales: Refunds/Returns Report
Must also have access to Sage: https://myonlinereports4.eftchecks.com/WebUI/login.aspx ; with corresponding username/password (email gateways@clubready.com if you do not have this information).

You can view your ACH returns in two ways:
1. Sage will send an email of all returns as they are received, to the email address listed on file.

2. Login to your Sage ACH Processing site and run a returns report.

Below you will find instructions on how to import your Sage (global E-telecom) ACH Returns by logging into your Sage ACH Processing Site at https://myonlinereports4.eftchecks.com/WebUI/login.aspx.

Importing Returns

Pull Your Returns File from Your Sage Login

1. Login to Sage

Login to your Sage ACH Processing site > https://myonlinereports4.eftchecks.com/WebUI/login.aspx. Go to Reporting > Merchant Returns (Sage with also email returns as they receive them, to the POC on file). Next, select the parameters for your query by choosing your Returns from date and Returns to date > View Report.

Before you view the report, click on the Columns tab at the top. Scroll down until you see #27 and put a check mark in the box. Then click on View Report at the bottom of the screen.

2. Open Report in Excel