This article will guide you through the options under the SUPPORT + GET HELP TAB and how to place a support ticket.

 

Requirements - To place a support ticket you will need to have an email address in your staff profile so that ClubReady staff will have the correct contact information to respond to your request.

Opening The Support + Get Help Tab

 

The SUPPORT + GET HELP tab will be on the left border of every page in your site. To access this at any time just click on the SUPPORT + GET HELP tab.

Explaining Features

When you click on the SUPPORT + GET HELP tab the menu expands out providing 5 options. 

How do I...? - This will allow you to post basic how do I  questions to our forum where a ClubReady employee or staff from ClubReady clients can respond.  This may not be the best choice if you do not think something is working properly or to explain you need to provide detailed client or information about your club.  If this is the case you may want to submit a chat request or a support ticket using Something doesn't seem to work as I expected it to.

Live chat with support - This option will allow you to connect to a ClubReady support agent and ask questions.  This option allows you to get answers quickly unless your request will require some detailed research, settings change to your site which may require a ticket be created to track status and progress.

Community - This will allow you to view, vote and submit new suggestions or idea's to ClubReady. This page will be monitored by ClubReady Product but is not interactive at this time.

Something doesn't seem to work as I expected it to. - This feature allows you to submit a request directly into our ticketing system.  This option is best for any hardware setup, troubleshooting items that do not work as you expect or any requests that may be really detailed issue what may require more research or progress needs to be tracked.

I need training on some part of ClubReady. - We do not charge you for training as this is the best way to get you up to speed on our application.  If you would like to have several issues addressed, you have new employees or now that you are familiar with the basics of ClubReady and are ready to learn more advanced features click this tab and a training specialist will contact you to schedule some additional training.

Creating A Support Ticket

 

To create a support ticket click on the option Something doesn't seem to work as I expected it to.

Completing A Ticket Request

 

After selecting Something doesn't seem to work as I expected it to, you will be taken to a submission form. 

1.  Select the closest category under the problem area drop-down.  This will help route your ticket to a specialist whom is familiar with that topic.

2.  Enter in the subject of your request.

3.  Enter a detailed description of the issue.  Providing the name of the client or staff member and examples of the issue in this field will help us look into your request in more detail and provide a more accurate response.

4 . Click The Send button to submit your ticket request.