 |
Knowledge Base |
Internal: Web Cam Troubleshooting
|
This article will guide you through troubleshooting a Web Cam.
Requirements - A web cam, Silverlight and Internet Explorer
Web Cam Troubleshooting
1.) Start by going on Internet Explorer (make sure that it is version 11) and then going into the ClubReady site > Members > All Details > General > Update ID Photo > choose the Webcam Photo option.
2.) If Microsoft Silverlight is not installed yet, you will want to install this program after clicking Webcam Photo.
3.) Once you begin the Silverlight installation process, select on the option to Install for Windows.
4.) Go back to the Clubready site and select the Microsoft Camera, then choose to Start Camera.
5.) Silverlight will ask if you would like to allow the camera and microphone access to the site that you are on. You will want to select on the option to Remember my answer, then choose Yes.
6.) If the image is still not coming up, then you will want to right click on Stop Camera and go to Silverlight.
7.) Go to the sub tab Permissions and choose to allow access for the ClubReady site.
If the issue persists, have the client check their wiring to make sure that the camera is plugged directly into the PC rather than a USB hub.
Requirements - A web cam, Silverlight and Internet Explorer
Web Cam Troubleshooting
1.) Start by going on Internet Explorer (make sure that it is version 11) and then going into the ClubReady site > Members > All Details > General > Update ID Photo > choose the Webcam Photo option.
2.) If Microsoft Silverlight is not installed yet, you will want to install this program after clicking Webcam Photo.
3.) Once you begin the Silverlight installation process, select on the option to Install for Windows.
4.) Go back to the Clubready site and select the Microsoft Camera, then choose to Start Camera.
5.) Silverlight will ask if you would like to allow the camera and microphone access to the site that you are on. You will want to select on the option to Remember my answer, then choose Yes.
6.) If the image is still not coming up, then you will want to right click on Stop Camera and go to Silverlight.
7.) Go to the sub tab Permissions and choose to allow access for the ClubReady site.
If the issue persists, have the client check their wiring to make sure that the camera is plugged directly into the PC rather than a USB hub.
    |